Question 1

1. How does the translation process work?

Accepted Answer

Simply upload your documents on our secure order page, select between the list of options and preferences that best suit your needs, and then receive a 100% professional translation of your documents as soon as possible.

Question 2

2. What is a certified translation?

Accepted Answer

A certified translation is a word-for-word human translation of your documents by a professional translator. It includes a Rapid Translate letterhead that contains a signed and stamped certificate of translation accuracy for official use purposes required by the USCIS (US Immigration), as well as universities, courts, and many other local and state-related governments.

Question 3

3. What is a standard translation?

Accepted Answer

A standard translation is a human translation that interprets and localizes content for personal and business use. Choose this option for all other purposes like marketing, website, and book translations where certification is not necessary.

Question 4

4. How long does the translation take and what is the cost?

Accepted Answer

This all depends on the number of pages you need translated. Typically 1-3 pages are translated within 24 hours or less, while 4-6 pages can be expected within 48 hours. A page is considered up to 250 words. We charge $27.99/page and offer expedited options if you are in a hurry. Go to our order page or request a free quote to get started.

Question 5

5. What documents and languages do you translate?

Accepted Answer

We provide comprehensive translation services for any language combination required. Our expertise encompasses all languages, ensuring seamless document translation. For a detailed list, please consult our document and languages pages.

Question 6

6. Who will translate my documents?

Accepted Answer

Our translations are handled by vetted professionals with multiple years of experience and we prioritize native speakers to ensure accuracy and cultural relevance. Strategically located across all time zones, our translators offer round-the-clock service, working directly for us to meet your needs efficiently.

Question 7

7. What are your shipping/mailing options for physical copies?

Accepted Answer

For customers within the United States, we offer two primary shipping options through USPS (United States Postal Service):

Standard Shipping: This option allows your oder to be mailed within 2-3 days. It is a reliable and cost-effective choice for those who want their items promptly but are not in an immediate rush.

Overnight Shipping: For those needing their physical copies as quickly as possible, we offer an overnight shipping option. This ensures that your order is mailed the next day, assuming orders are placed within the specified cutoff time and are approved.

For our European (and a select few MENA countries) customers, we provide the following option:

Standard Shipping: This service ensures mailing within 2-3 days to most locations in Europe. It's an excellent option for customers looking for a swift and secure way to receive their physical copies without the need for overnight delivery.

For all other international countries in our shipping options, we provide:

USPS International: This service takes 6-8 days to most locations after being mailed. This is appropriate for customers who would like the best of translations to be reach their doorstep, wherever they are located internationally.

The availability of shipping options may vary based on the specific location and operational factors affecting delivery services.

All shipping times are approximate and may be subject to delays due to weather, service interruptions, or other unforeseen circumstances.

Shipping costs will vary depending on the option selected and the destination of the package. You can view the estimated shipping cost at checkout before completing your order.

Question 8

8. Do you offer notary services for my documents?

Accepted Answer

For an additional fee, your translated documents will be accompanied by a notarized Certificate of Translation, confirming that a qualified translator performed the translation and attesting to its accuracy compared to the original documents.

Question 9

9. How do you ensure USCIS acceptance?

Accepted Answer

Our USCIS acceptance guarantee offers a money-back assurance if your documents are not approved, including complimentary revisions to ensure approval.

Question 10

10. What type of customer support do you provide?

Accepted Answer

We have a distributed staff of local customer support representatives across the world working together to make sure your questions are answered effectively with local expertise. What makes us different is that our customer support is available 24/7 with real humans, not chatbots, responding to each and every one of your questions. Reach out to us on our contact page if you have any specific questions or custom needs.

Life at Priority Translate

The #1 site for fast & accurate translations

Real user reviews

Frequently asked questions

Life at Priority Translate

The #1 site for fast & accurate translations

Real user reviews

Frequently asked questions

What makes Priority Translate different from other translation services?

Does Priority Translate utilize ChatGPT or other AI services to provide translations?

Do you offer Notary services for documents as well?

Can I go to customer support with any questions?

How long should I expect to wait for my document translations after ordering?